FAQ (Frequently Asked Questions)
Shopping Online
The range of products offered for e-commerce is a selected range of the merchandise available in our physical stores. If you wish to purchase an item which you have seen in store but cannot find it on our website, please write in to copadm@partner.nus.edu.sg.
If the product is no longer available on our website, it usually means the product is no longer in stock.
No, you can check out as a guest. However, registered customers will enjoy benefits such as faster checkout for future purchases and receiving news on promotions and discounts.
For NUS students to purchase course textbooks and personal learning devices, you need to register for an account with your NUS email address before placing your order.
To register for an account, please click on “REGISTER” at the top right hand corner of the home page.
To login to your account, please click on “Login” at the top right hand corner of the home page.
To change your particulars, login to your account. Once logged in you will be able to edit your Contact Information and manage your Addresses via either the Dashboard or clicking on any of the menu items on the account navigation panel.
If you have forgotten your password, just click on the 'Forgot your password' link in the login lightbox. You will be asked to enter your email address, and an email with instructions on how to reset your password will be sent to you.
Payment Options
Payment can be made by Paypal, Mastercard and Visa credit cards only.
After clicking checkout,
1. Enter your shipping address, select delivery method and click continue to proceed to Payment page.
2. Click on 'Apply a Gift Voucher' header to expand the section and enter your gift voucher code in the text-field and click the Apply button.
Gift vouchers can also be redeemed in-store.
Your Order
You will receive an acknowledgement email from us once your order has been submitted successfully.
If you have checked out with your registered account, you may login to check on your order status. Otherwise, please drop us an email at copadm@partner.nus.edu.sg and provide us with your order number for checking.
Your order cannot be modified or cancelled online once it has been submitted successfully. If there is any problem with your order, you may write to us at copadm@partner.nus.edu.sg and provide us with your order number for checking.
Returns
Goods may be returned for a full refund only if they are received in a damaged condition, and it must be done within 7 days upon receiving the goods. The online transaction invoice/receipt must be produced for refund.
To return goods, please bring them to the customer service counter at NUS Co-op @ Central Forum. Please also bring the order invoice/receipt.
If a product is not delivered, we shall refund at the price originally charged to the customer.
Local Delivery Information
Orders will be delivered to the local delivery address within 7 working days from the day the order is placed.
Delivery cost is $5.00 per address in mainland Singapore.
Delivery service is only available to valid addresses in mainland Singapore. NUS Co-op reserves the right to decline delivery to any address with restricted access or which is inaccessible.
There will be no delivery on eves of Public Holiday, Public Holidays, Saturdays and Sundays.